Quality Process Improvement

The IHP Quality program is a data-driven approach to assist Health Centers in improving their overall quality of care while helping to lower total costs and improve patient access to services. This approach allows the IHP Quality Program to target areas for improvement and implement strategies to help enhance the care of our populations.

Our quality team collaborates with payors to identify key performance metrics, ensuring that data is accurate and care gaps are closed. To help address quality needs, we have designated patient navigators who assist Health Centers in engaging patients throughout their care processes.

IHP’s partnership with payors also works to develop projects aimed at improving performance in pay-for-performance contracts. Our Quality Liaisons are Subject Matter Experts in HEDIS measures and are always available to assist any Health Centers in need of additional resources.